At huloma.xyz, we are committed to providing our customers with high-quality products. Our Warranty Policy ensures that you are protected in the event of defective or damaged items and offers clear guidance on how to handle warranty claims. Please read the following policy carefully to understand how our warranty system works.

1. Coverage of the Warranty

The warranty provided by huloma.xyz covers defects in materials, manufacturing, and workmanship under normal use and conditions. The warranty applies to all products purchased directly from huloma.xyz, whether through our online store or other authorized platforms.

Eligible Products:

  • All items sold on huloma.xyz that are designated as warrantied.
  • Accessories that are part of the original product purchase.

Exclusions:

  • Products that have been altered, modified, or repaired by anyone other than an authorized huloma.xyz technician.
  • Damage resulting from misuse, abuse, or neglect, such as exposure to extreme temperatures, water, or dropping.
  • Normal wear and tear or cosmetic damage.
  • Products purchased from unauthorized resellers.

2. Warranty Period

The warranty period for products purchased from huloma.xyz varies depending on the type of product. The general warranty terms are as follows:

  • Electronics: 12 months from the date of purchase.
  • Clothing and Apparel: 6 months from the date of purchase.
  • Accessories: 6 months from the date of purchase.
  • Furniture: 24 months from the date of purchase.

The start date of the warranty is the date of purchase, which is indicated on your original receipt or order confirmation email.

3. How to Make a Warranty Claim

If you believe your product is covered under the warranty, please follow these steps to file a claim:

Step 1: Contact Us

To initiate a warranty claim, please contact huloma.xyz customer service via our contact page, email, or phone. Provide the following information:

  • Your order number.
  • A detailed description of the issue.
  • Photos or videos demonstrating the defect or damage (if applicable).

Step 2: Evaluation

Our customer service team will evaluate your claim and determine if the issue falls under the warranty coverage. We may request additional information, such as proof of purchase, or ask you to send the product back to us for inspection.

Step 3: Resolution

Once your claim is evaluated, we will provide a resolution, which may include one of the following options:

  • Replacement: We will send you a replacement product of equal value if the product is deemed defective.
  • Repair: If applicable, we may repair the product at no charge to you.
  • Refund: If the product cannot be replaced or repaired, we will issue a refund based on the original purchase price.

Please note that the time required to process your warranty claim may vary depending on the product and the nature of the defect. We aim to resolve all claims within 14 business days.

4. Return and Shipping Policy for Warranty Claims

If your product needs to be returned for warranty inspection, we will provide instructions on how to ship the product back to us. Here are the important details:

  • Return Shipping Costs: If the warranty claim is approved, huloma.xyz will cover the return shipping costs.
  • Non-Warranty Returns: If the claim is not covered under the warranty, the customer will be responsible for the shipping costs.
  • Shipping Method: Please use a trackable shipping service or purchase shipping insurance for items over $50. We cannot guarantee that we will receive your returned item without tracking information.

Once we receive the product and confirm it is defective, we will proceed with the resolution.

5. Warranty Limitations

While we strive to ensure that our products meet high standards, there are some limitations to the warranty:

  • Damage Caused by the Customer: Our warranty does not cover any damages caused by improper usage, negligence, accidents, or unauthorized repairs.
  • Third-Party Damage: If the product has been repaired or altered by a third party, it will not be covered under warranty.
  • Natural Disasters: huloma.xyz is not responsible for damages caused by natural disasters such as earthquakes, floods, or fire.

6. Warranty Transferability

The warranty is transferable, provided the new owner can supply proof of purchase. If the product was purchased from an authorized reseller or directly from huloma.xyz, we will honor the warranty, regardless of the original purchaser. However, unauthorized third-party purchases will not be covered under warranty.

7. International Warranty Coverage

For customers outside of the country where the product was purchased, the warranty may still be valid, but additional shipping fees may apply for returns and replacements. International customers should contact huloma.xyz customer support for specific details on international warranty claims.

8. Warranty Claim Denials

There are instances where a warranty claim may be denied. If this occurs, you will receive a detailed explanation of the reasons for denial. Some common reasons for a warranty claim being denied include:

  • The product is not covered by the warranty (e.g., excluded damages, such as cosmetic issues or wear and tear).
  • The product shows signs of misuse or alteration.
  • The claim is outside of the warranty period.

In such cases, we will still attempt to resolve the issue and may offer a discounted repair or replacement if applicable.

9. Limited Liability

Under no circumstances shall huloma.xyz be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the product. Our liability is limited to the value of the defective product.

This includes, but is not limited to, damages for loss of business, reputation, or profits, even if huloma.xyz was advised of the possibility of such damages.

10. Changes to the Warranty Policy

huloma.xyz reserves the right to modify or update this Warranty Policy at any time. If there are significant changes to the policy, customers will be notified through a prominent notice on our website or via email. All changes to the policy will only apply to products purchased after the effective date of the revised policy.

11. Customer Support

If you have any questions about the warranty, need assistance with a claim, or require more information, please don’t hesitate to contact our customer support team. You can reach us via the following methods:

  • Address: 2700 E Independence Blvd, Charlotte, NC 28205, United States
    Phone: +17043723600
    Email: admin@huloma.xyz

We are dedicated to providing top-notch support and ensuring that your experience with huloma.xyz is positive.

12. Conclusion

At huloma.xyz, we value our customers and are committed to providing high-quality products. Our Warranty Policy is designed to ensure your satisfaction and protect you in the event that any product does not meet our quality standards. We strive for transparency and fairness in all of our warranty processes, and we encourage you to reach out to us if you ever encounter any issues.

Thank you for choosing huloma.xyz. We look forward to serving you and ensuring that your experience with our products is a great one!