At huloma.xyz, we aim to provide our customers with the best online shopping experience, and part of that is offering a fair and transparent return policy. If you are not entirely satisfied with your purchase, we are here to assist you with returning your items. Please read the following policy carefully before returning any products.
1. Eligibility for Return
To be eligible for a return, the product must meet the following criteria:
- The item is in its original condition, unused, and undamaged.
- The item must be in its original packaging, with all labels, tags, and accessories intact.
- The return request must be made within 30 days from the date of delivery.
Please note that some items are non-returnable. These include:
- Personalized or customized products
- Products marked as final sale
- Perishable goods
- Digital products or downloadable content
- Gift cards
2. How to Return an Item
If your item meets the eligibility requirements for a return, follow these steps:
- Contact our customer service team via email at support@huloma.xyz or through our contact form on the website.
- Provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
- Once your return request is approved, you will receive a return authorization and instructions on how to proceed with the return.
3. Return Shipping Costs
Unless the return is due to a mistake on our part (e.g., wrong item, defective product, or damaged goods), the customer will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately upon receiving the product. You must contact us within 7 days of delivery, and we will guide you through the process of returning the damaged product.
- If the item is defective or damaged, we will offer a full refund or replacement at no extra charge.
- We may request photographic evidence of the damage or defect to help us expedite the return process.
5. Refund Process
Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
6. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired product. We recommend contacting our customer service team before making a new purchase to ensure availability.
7. Late or Missing Refunds
If you haven’t received a refund after the specified processing time, please check the following:
- Your bank or credit card company may take additional time to process and post the refund.
- Contact your payment provider to inquire about the refund status. If you’ve done all of the above and still have not received your refund, please contact us at support@huloma.xyz, and we will assist you.
8. Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items are not eligible for a refund, unless they are damaged or defective.
9. Cancellation of Order
If you wish to cancel an order, please contact us as soon as possible. We can only cancel an order if it has not yet been processed or shipped. Once the order has been shipped, the item will need to be returned in accordance with our return policy.
10. Exchanges for Gift Items
If you received an item as a gift and wish to return it, you will be issued a gift credit for the value of the returned item. You may use this credit to shop for other items on our website.
11. Customer Responsibilities
By purchasing from huloma.xyz, you agree to take responsibility for ensuring the following:
- You have read and understood our return policy.
- You ensure the item is returned in accordance with the return instructions provided.
- You understand that the cost of return shipping is your responsibility unless we made an error with your order.
12. Contact Us
If you have any questions about our Return Policy, or if you need further assistance with your return, please feel free to contact us. Our customer service team is available to help you.
- Address: 2700 E Independence Blvd, Charlotte, NC 28205, United States
Phone: +17043723600
Email: admin@huloma.xyz
13. Amendments to the Return Policy
huloma.xyz reserves the right to amend, modify, or update this Return Policy at any time without prior notice. Any changes to the Return Policy will be posted on our website, and the new policy will take effect immediately upon posting.
Thank you for shopping with huloma.xyz! We are committed to providing you with excellent service, and we hope you enjoy your purchase. Should you have any concerns or questions regarding your return or refund, we are always here to assist.